klng1 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how klng1 ("klng1", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "Player") who access or use the klng1 online casino and sports betting platform at klng1.org and any associated mobile interfaces. This Policy forms part of the agreement between you and klng1 and should be read alongside the Terms and Conditions.

By registering an account or using the klng1 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should not use the Platform and should contact [email protected] to request account closure.

Our Privacy Commitments at a Glance

Six core principles that govern how klng1 handles your personal information.

1. Information We Collect

Categories of personal data collected when you register and use the klng1 platform.

2. How We Use Your Information

The purposes for which klng1 processes your personal data.

klng1 uses the personal information it collects for a range of purposes directly connected to the operation of the Platform and our obligations as a responsible online gaming provider serving Bangladesh. The primary purposes for which your data is used include:

• Account creation, verification, and ongoing management, including KYC compliance and age verification to confirm that all players are 21 years of age or older.
• Processing deposits, withdrawals, and all financial transactions on the Platform, and maintaining accurate financial records as required by applicable law.
• Delivering and improving the Platform's features, personalising your experience (such as displaying relevant game recommendations), and resolving technical issues that affect your account or gameplay.
• Fraud prevention, anti-money laundering (AML) monitoring, detection of prohibited conduct as described in the Terms and Conditions, and ensuring the integrity of all games and betting markets.
• Fulfilling responsible gaming obligations, including monitoring player activity for problem gambling indicators, applying deposit limits and self-exclusions requested by players, and sending reality check and session time notifications.
• Communicating with you about your account, processing your customer support requests, sending transactional messages (such as deposit confirmations and withdrawal status updates), and where you have opted in, sending promotional communications about klng1 offers.

3. Legal Basis for Processing

The lawful grounds on which klng1 relies to process your personal data.

klng1 processes personal data on the following legal bases, depending on the category of data and the purpose of processing:

• Contract performance: processing your registration data, managing your account, processing financial transactions, and delivering the gaming and betting services you have signed up for are all necessary for the performance of the contract between you and klng1.
• Legal obligation: KYC verification, AML monitoring, age verification, transaction record-keeping, and cooperation with law enforcement are processing activities klng1 is required to undertake by applicable law.
• Legitimate interests: fraud prevention, security monitoring, responsible gaming monitoring, platform improvement, and dispute resolution are processed on the basis of klng1's legitimate interest in operating a safe, fair, and compliant platform.
• Consent: promotional communications are sent only where you have given your explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

4. Sharing Your Information

When and with whom klng1 shares your personal data.

klng1 does not sell or rent your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, and selected banks): we share the minimum financial data necessary to process your deposits and withdrawals. These providers process your payment data under their own privacy policies and security standards.
• KYC and identity verification service providers: we use trusted third-party KYC providers to verify your identity documents. These providers process your identity data strictly for verification purposes and are bound by confidentiality obligations.
• Game content providers: game session data (such as bet amounts and RNG seeds) is shared with game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) to the extent necessary for game operation, auditing, and dispute resolution. These providers do not receive your personally identifiable registration or payment data.
• Law enforcement and regulatory authorities: we are legally obligated to share information with law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory instruction. We will notify affected players of such disclosures where we are legally permitted to do so.

5. Payment Data and Financial Information

Special provisions governing the handling of payment and financial data.

Given the sensitivity of financial data, klng1 applies additional controls to the storage and processing of payment information. Full mobile wallet numbers are stored in encrypted form and are accessible only to authorised personnel involved in transaction processing and financial compliance. Partial account or wallet identifiers may be displayed to you within your account transaction history for reference purposes.

Transaction records are retained for a minimum period required by applicable financial regulations and anti-money laundering laws. During this retention period, financial transaction data cannot be deleted even upon a player's erasure request. After the mandatory retention period expires, financial data is securely deleted in accordance with our data destruction policy.

6. Cookies and Tracking Technologies

How klng1 uses cookies and similar technologies on the Platform.

klng1 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise you between sessions, maintain your login state, and remember your preferences. We use three categories of cookies:

• Strictly necessary cookies: these are required for the Platform to function and cannot be switched off. They include session authentication tokens, security cookies, and load-balancing cookies. These cookies do not require your consent as they are essential to service delivery.
• Performance and analytics cookies: these help us understand how players interact with the Platform, which pages are most visited, where errors occur, and how load times can be improved. The data collected is aggregated and not linked to individual player identities.
• Functionality cookies: these remember your preferences such as language settings, preferred payment method display, and game category filters, so you do not need to reset them each time you log in.

You can control cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling performance or functionality cookies will not prevent you from using the Platform but may affect your experience. klng1 does not use third-party advertising cookies or sell cookie data to advertising networks.

7. Data Retention

How long klng1 retains your personal data after account closure.

klng1 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. For active player accounts, personal data is retained for the full duration of the account relationship plus a post-closure period of at least five years to comply with financial record-keeping and AML obligations. KYC documents are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later.

After the applicable retention period expires, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to an individual player. Aggregated, anonymised data (such as platform-wide statistical summaries) may be retained indefinitely as it no longer constitutes personal data.

8. Your Rights

The rights you have over the personal data klng1 holds about you.

klng1 respects your rights in relation to your personal data. Subject to applicable law and our legal obligations, you have the following rights which may be exercised by submitting a written request to [email protected]:

• Right of access: you may request a copy of all personal data klng1 holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data. We will comply to the fullest extent permitted by our legal retention obligations.
• Right to object: you may object to processing of your personal data based on our legitimate interests. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests.
• Right to restrict processing: in certain circumstances you may request that we limit the processing of your personal data while a dispute or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days with notice to you. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

9. Data Security

The technical and organisational measures klng1 uses to protect your personal data.

klng1 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL and TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for administrative access to production systems, regular penetration testing and vulnerability assessments, strict role-based access controls limiting internal data access on a need-to-know basis, and comprehensive audit logging of all data access and modification events.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, klng1 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and mitigate any harm. klng1 will also report notifiable breaches to the relevant competent authority as required by applicable law.

10. Minors and Age Restrictions

klng1's policy regarding users who are under the minimum age requirement.

The klng1 platform is strictly for adults aged 21 and above. klng1 does not knowingly collect or process personal data from individuals under the age of 21. If you are under 21 years of age, you must not use the Platform or provide any personal information to klng1. If klng1 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will delete that data as soon as practicable and close the associated account immediately. Parents or guardians who believe a minor has registered on the Platform should contact [email protected] immediately.

11. Third-Party Links

How klng1 handles links to external sites that may appear on the Platform.

The klng1 platform does not include outbound links to third-party websites for general browsing or commercial purposes. Where links to third-party sites do appear (for example, links to game providers' help documentation), klng1 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to the klng1 platform at klng1.org.

12. Changes to This Policy

How klng1 will communicate updates to this Privacy Policy.

klng1 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the Platform at least 14 days before the changes take effect. The "Last updated" date at the top of this Policy will be revised each time we make changes. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact and Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact the klng1 support team. All privacy-related requests should include "Privacy Request" in the subject line so they are routed to the correct team. We aim to acknowledge all privacy enquiries within 24 hours and to provide a full written response within 30 days.

Email us at [email protected]