Responsible Gaming at klng1

Our Commitment to Safe Play

At klng1, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a safe, fair, and transparent platform for all players in Bangladesh, while ensuring that the tools and information players need to make informed choices about their gambling are always within easy reach.

Gambling is a popular leisure activity enjoyed by millions of adults across Bangladesh and around the world. For the vast majority of players, it remains a fun and controlled pastime. However, klng1 recognises that for a small number of people, gambling can become problematic. Our responsible gaming programme is designed to protect those players by giving them the means to set limits, take breaks, and seek help — before things escalate.

Responsible Gaming Tools Available to All Players

Six built-in player-protection features accessible directly from your klng1 account settings.

Access Your Safety Tools Anytime

All four core responsible gaming tools are one tap away in your account settings.

To access any of these tools, log in to your klng1 account and navigate to Account Settings > Responsible Gaming. All tools are free to use and take effect immediately upon activation. If you need assistance activating any tool, our support team is available 24/7 via live chat or by emailing [email protected].

Recognising the Signs of Problem Gambling

Honest self-assessment is the first step. These warning signs may indicate that gambling has moved from entertainment to a problem.

Problem gambling can affect anyone regardless of income, background, or experience with gambling. It does not always look like spending large sums of money — it can also manifest as the following behavioural patterns, any one of which may be worth reflecting on honestly:

• Gambling with money you cannot afford to lose, including money intended for rent, bills, food, or other essential expenses.
• Chasing losses by placing larger or more frequent bets in an attempt to win back money you have already lost.
• Spending significantly more time gambling than originally intended, losing track of time during sessions.
• Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress, anxiety, or difficult emotions.
• Hiding the extent of your gambling activity from family members, friends, or your partner.
• Borrowing money, selling personal belongings, or taking out loans specifically to fund gambling.
• Gambling affecting your performance at work, your studies, or your ability to maintain personal relationships.

Self-Exclusion: A Detailed Guide

What self-exclusion means, how to activate it, and what happens to your account during the exclusion period.

Self-exclusion is the most serious responsible gaming tool available to klng1 players. When you activate a self-exclusion, your account is immediately blocked from all gambling activity — including placing bets, playing casino games, and making deposits. The self-exclusion applies to both the desktop and mobile versions of the klng1 platform. To activate a self-exclusion, contact klng1 support at [email protected] with the subject line "Self-Exclusion Request" and state the duration you wish to exclude yourself for: 6 months, 1 year, 3 years, or permanently.

During an active self-exclusion period, any real-money balance remaining in your account will be refunded to your last verified payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of the exclusion being activated. Bonus balances and any winnings from bonus play that have not met the applicable wagering requirement will be forfeited.

Deposit Limits: How They Work

A full explanation of klng1's deposit limit system and how to use it effectively.

klng1's deposit limit tool allows you to set a cap on the total amount you deposit over a defined period. You can set a daily limit (e.g., ৳1,000 per day), a weekly limit (e.g., ৳5,000 per week), or a monthly limit (e.g., ৳15,000 per month). You can set all three simultaneously if you wish. Once a limit is reached, all deposit attempts — whether via bKash, Nagad, Rocket, Upay, or bank transfer — will be declined until the period resets.

An important safety feature of the deposit limit system: if you request to reduce your existing limit, the reduction takes effect immediately. This means if your weekly limit is ৳10,000 and you reduce it to ৳3,000, the new ৳3,000 limit applies from that moment. However, if you request to increase a limit, the increase does not take effect until 7 days after the request — giving you a mandatory reflection period to reconsider the decision before it activates.

Cooling-Off Periods Explained

When a short break from gambling is what you need — without permanently closing your account.

A cooling-off period is a temporary suspension of your klng1 account for all gambling activity. It is designed for players who feel they need a pause — perhaps after a significant loss, a period of heavy play, or simply to reassess whether gambling still fits their lifestyle and budget. Cooling-off periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. Once activated by contacting [email protected] or through account settings, a cooling-off period takes effect immediately and cannot be reversed before the chosen duration expires. During a cooling-off period, you can still access your account to view your transaction history, but you cannot deposit, bet, or play. Real-money balances are preserved and will be available again when the cooling-off period ends.

Age Verification and the 21+ Policy

How klng1 enforces its minimum age requirement of 21 for all players in Bangladesh.

klng1 maintains a strict minimum age policy of 21 years for all players. This is not merely a terms-of-service requirement — it is a core responsible gaming obligation. No person under the age of 21 may register an account, make a deposit, place a bet, or access any real-money gambling feature on the klng1 platform. During the KYC verification process, every player is required to submit a government-issued photo identification document confirming their date of birth. Acceptable documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Accounts for which age verification cannot be completed will be suspended pending verification.

If you are a parent or guardian and believe that a person under 21 in your household may have accessed or registered on the klng1 platform, please contact [email protected] immediately. klng1 takes such reports seriously and will investigate promptly. We also recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices.

Tips for Keeping Gambling Fun and Safe

Practical guidance for maintaining a healthy relationship with gambling as a leisure activity.

Gambling is most enjoyable when it is treated as entertainment with a defined budget — not as a way to make money or solve financial problems. The following habits help keep gambling a positive experience:

• Set a strict budget before you start each session and stop when that budget is spent, regardless of whether you are winning or losing.
• Never gamble to recover money you have lost. Chasing losses is one of the most common pathways into problem gambling.
• Use klng1's session time limits and reality check features to keep track of how long you have been playing and how much you have spent.
• Take regular breaks between sessions. Gambling when tired, stressed, or under the influence of alcohol or other substances increases the risk of impulsive decisions.
• Only gamble with money you have set aside specifically for entertainment. Do not use money earmarked for household expenses, savings, or debt repayment.
• Balance gambling with other hobbies and social activities. If gambling starts to feel like an obligation rather than an enjoyable choice, it may be time to take a break using klng1's cooling-off tool.

Get Support — We Are Here to Help

Confidential, non-judgemental support is available 24/7 from the klng1 team.

klng1 also encourages players who need additional support to seek guidance from qualified mental health or counselling professionals. Reaching out for help is a sign of strength, not weakness — and the sooner action is taken, the more effective the support tends to be.